WinWin Privacy Policy

The platform collects personal data that users provide directly and information generated during use of the online services.

Personal information may include:

• Identification data, such as name, date of birth, and national ID or passport details
• Contact details, such as mobile number, email address, and physical address
• Account details, such as username, password, and security questions
• Payment and transaction information, such as bank or payment method details, deposits, withdrawals, and betting history
• Technical data, such as IP address, device information, browser type, and access times
• Communication records, such as chat messages, emails, and support requests

Personal data is collected and used to:

• Create and manage user accounts
• Provide casino and sportsbook services
• Verify identity and age
• Process deposits, bets, and withdrawals
• Prevent fraud, abuse, and unauthorised access
• Comply with legal and regulatory duties

Technical and organisational protection measures include:

• Encryption of sensitive data during transfer and storage, where applicable
• Access controls so that only authorised staff can handle personal information
• Regular security monitoring and logging of system access
• Internal policies and staff training on data protection and confidentiality

Users have the following rights, subject to applicable law:

• Right to access: request a copy of personal information held
• Right to correction: request updates to inaccurate or incomplete data
• Right to deletion: request deletion of personal data where allowed by law and contractual obligations
• Right to restriction and objection: in certain situations, object to or limit the processing of information

The platform aims to comply with relevant data and privacy provisions under laws of Bangladesh, including general principles of fairness, transparency, and security. Where international standards such as GDPR principles are suitable, those principles guide internal practices for protection of personal data of users.

Personal information is used only for legitimate, specified purposes and in a way that is fair and transparent for users.

The platform may use collected data to:

• Register, verify, and manage player accounts
• Provide online casino and sportsbook services and maintain user profiles
• Process deposits, bets, bonus adjustments, and withdrawals
• Carry out identity, age, and security checks
• Prevent, detect, and investigate fraud, money laundering, and other unlawful activities
• Handle customer support, complaints, and dispute resolution
• Improve website performance, user experience, and service quality
• Conduct statistics and analytics on site usage and betting behaviour, using aggregated or pseudonymised information where possible
• Send service-related notices, account alerts, and important policy updates

Marketing and communication:

• The platform may send promotional messages, subject to user consent where required
• Users may change marketing preferences through account settings or by using unsubscribe options in messages

Compliance and legal use:

• Data may be processed to follow applicable regulations, responsible gaming requirements, tax or anti-money laundering rules, and lawful instructions from competent authorities

The platform does not sell personal information to third parties. Any use of data is based on one or more lawful grounds, such as user consent, performance of a contract, legal obligation, or protection of legitimate interests that do not override user rights.

Users may request access to their personal information and ask for corrections or deletion in line with applicable law.

Access and update:

• Basic account details can be viewed and edited in the user profile section of the website
• For access to a broader record of stored data, users may contact customer support and submit a verified request

Correction:

• If any personal information is inaccurate or incomplete, users may request correction
• The platform may ask for supporting documents, such as identification or proof of address, to update sensitive details

Deletion:

• Users may request deletion of certain personal data, subject to legal and regulatory record-keeping requirements
• Some information may be retained for a legally required period for accounting, anti-money laundering, dispute handling, or security reasons

By creating an account and using the services, each user:

• Consents to necessary security checks, including identity verification, transaction monitoring, and fraud prevention
• Acknowledges that payment information may be processed by licensed payment service providers, banks, and financial institutions, according to their own compliance obligations and security standards

These processes are designed to protect both the platform and the user community from misuse of the services and to support a safe online environment.

The services are strictly intended for persons aged 18 years or above. By registering an account, the user confirms that they are at least 18 years old and legally allowed to participate in online betting activities under the laws of Bangladesh and any other relevant jurisdiction.

The operator does not knowingly collect or process personal data from minors. Age cannot be fully checked without official documents, so users are responsible for providing accurate information during registration.

If a parent or legal guardian becomes aware that a minor has provided personal information or opened an account, they should contact customer support immediately. Upon confirmation that the user is under 18, the platform will:

• Close the account of the minor
• Cancel active bets and bonuses, where applicable and permitted by law
• Delete or anonymise personal data of the minor, except for information that must be retained for legal or security reasons

The operator encourages adults to use parental control tools and to keep login credentials secure to prevent unauthorised access by minors to online gaming services.

To provide reliable online services, personal information may be stored or processed on servers located outside Bangladesh, including in countries where technical partners, payment processors, and service providers operate.

By using the website and related services, users consent to the transfer, storage, and processing of their personal data in these other jurisdictions. Such countries may have different data protection laws than Bangladesh, but contractual and organisational measures are used to aim for a level of protection that is consistent with this Privacy Policy.

All external partners who handle personal information are required to:

• Use the data only for specified purposes, such as hosting, payment processing, analytics, or customer support
• Keep the information confidential and secure
• Apply technical and organisational safeguards to prevent unauthorised access, disclosure, or misuse

Where required, data transfer agreements and standard contractual clauses are used to regulate international data flows and safeguard user rights.

This Privacy Policy describes general rules on collection, processing, storage, protection, and sharing of personal data. In certain cases, legal requirements, court orders, or regulatory obligations may limit, extend, or otherwise affect how these rules apply.

The legal disclaimer means that:

• Specific laws, such as anti-money laundering or tax regulations, may require processing or retention of data beyond what is described in general terms here
• The operator may need to share information with competent authorities, regulators, courts, or law enforcement to comply with binding legal duties or to protect its rights in disputes

By accepting this Privacy Policy, whether through signature, online acceptance, checking a box, or continued access to the services, the user agrees that such legal duties may prevail over certain individual requests, such as deletion or restriction, where those requests conflict with mandatory legal requirements.

Cookies are small text files stored on the user’s device when visiting websites. They help remember user preferences and support secure and efficient operation of online services.

The platform uses cookies and similar technologies to:

• Maintain session information and keep users logged in
• Save basic settings, such as language and display options
• Collect statistics about site usage to understand which pages and games are most visited
• Analyse browsing behaviour in order to improve navigation, loading speed, and overall service quality
• Personalise certain content, such as recently viewed events or suggested games, where possible

Cookies are normally kept for up to 1 year, after which they expire or are deleted. Users can manage cookie settings through their browser, including blocking or deleting cookies. Disabling some cookies may affect access to certain functions, such as secure login or stable gameplay.

By continuing to use the website after seeing a cookie notice, users consent to the described cookie practices, subject to their browser settings.

Use of this online casino and sportsbook platform means full acceptance of this Privacy Policy.

By registering an account, logging in, placing bets, making payments, or otherwise accessing the services, each user confirms that they:

• Have read and understood this document
• Agree to the collection, use, storage, and sharing of personal data as described here

The operator may update this Privacy Policy from time to time to reflect changes in law, technology, or internal practices. The current version published on the website always applies to the use of services. Continued use after any update means acceptance of the revised version.

Users are encouraged to review this document regularly to stay informed about how their personal information is handled.

In certain situations, personal information may be shared with third parties, subject to strict conditions and safeguards.

Information may be shared with:

• Payment service providers, banks, and financial institutions for processing deposits and withdrawals
• Identity verification, anti-fraud, and anti-money laundering service providers for security checks
• Regulatory bodies, tax authorities, courts, and law enforcement agencies where required by law
• Professional advisors, such as lawyers or auditors, for compliance and legal protection
• Technical partners providing hosting, analytics, communication, or customer support tools

The website may list core third-party providers and partners in a separate section; where a specific partner is not listed, the user can request information about the purpose and scope of data sharing through customer support.

Each third party is expected to handle data in line with its own privacy policy and applicable law. By providing personal information and using the services, users consent to such sharing for the purposes described in this Privacy Policy and any related terms and conditions.

The website may contain links or references to external websites, mobile apps, or services operated by third parties. These external resources have their own privacy policies, terms of use, and data handling practices.

The operator is not responsible for how third-party websites collect, use, or protect personal information. When users leave this site and visit a third-party platform, they do so at their own discretion.

Users are advised to:

• Review the privacy policy and terms of each external website before providing personal or payment information
• Check security indicators, such as HTTPS and trusted payment gateways, when making transactions

This Privacy Policy applies only to data collected through the WinWin website and related services, not to any external platforms linked from it.