Responsible Gaming

Every bet carries a risk of financial loss. No strategy can remove this risk completely. You should only gamble using money that you can afford to lose, after covering your daily expenses and savings.

Responsible gaming on WinWin means:

• You treat gambling as entertainment, not as an investment or income source.
• You decide in advance how much money you are ready to spend.
• You decide in advance how much time you are ready to spend playing.
• You do not chase losses or try to recover lost bets through bigger stakes.
• You keep your betting separate from your work, family life, and education.

To help you play responsibly and keep control, you can use safety tools on the platform:

• Deposit limits to set how much you can add to your balance in a day, week, or month.
• Loss limits to control how much you are prepared to lose in a selected period.
• Wager limits to manage how much you can stake across your bets.
• Time-out options to pause your account for a short period when you need a break.
• Self-exclusion to block access for a longer time if you feel your gambling is no longer safe.

Using these tools helps protect your finances and emotional health and keeps your play balanced and controlled.

Gambling addiction develops when betting stops being entertainment and starts harming your daily life. It can affect your finances, emotions, relationships, work, and studies.

Warning signs that someone may have a gambling problem include:

• Thinking about bets or gambling most of the day.
• Needing to bet larger amounts to feel the same excitement.
• Finding it hard to stop betting once started, even after winning or losing.
• Trying to recover losses by placing more and bigger bets.
• Hiding betting activity or lying to family, friends, or colleagues about how much you play.
• Using money meant for bills, education, or family needs for gambling.
• Feeling stress, guilt, shame, or anxiety after gambling but continuing to play.
• Ignoring work, studies, business, or family duties because of betting.
• Borrowing money, selling belongings, or taking loans to cover gambling losses.
• Feeling restless or irritated when you cannot place bets or access your account.

Gambling addiction is a serious health condition and needs timely attention and proper support.

Managing betting addiction starts from accepting that gambling is creating harm and deciding to seek support. You do not have to solve this alone, and small steps can make a real difference.

Useful steps to combat and prevent gambling addiction include:

• Set strict money limits: Decide a fixed monthly entertainment budget and never go above it.
• Set time limits: Plan in advance how long you will play and stop when the time ends.
• Use account tools: Apply deposit, loss, or wager limits, or take a time-out when you feel loss of control.
• Consider self-exclusion: Request a longer block on your account if you struggle to stop on your own.
• Keep a record: Note your bets, wins, and losses to see the real financial impact of gambling.
• Avoid triggers: Do not gamble when you feel sad, stressed, angry, or after drinking alcohol.
• Separate money: Keep your gambling funds in a different budget from rent, food, and family costs.
• Do other activities: Plan alternative hobbies and social time so betting is not your main free-time activity.
• Talk to someone you trust: Share your concerns with a friend or family member for emotional support.
• Seek professional help: Consult counsellors or local mental health services if signs of addiction are present.

Using these tips consistently can help you regain control over your gambling and protect your wellbeing.

If gambling is affecting your life, professional and community support can provide guidance, counselling, and practical solutions. You can access both local and international services that understand gambling problems.

Main external help resources for players in Bangladesh include:

• Kaan Pete Roi (Bangladesh) – Emotional support helpline and referral service: https://shuni.org
• Bangladesh Association of Psychiatrists – Information on mental health professionals and clinics: http://bapbd.org
• National Institute of Mental Health (NIMH), Dhaka – Public mental health services, assessment, and treatment: http://www.nimh.gov.bd
• BRAC Mental Health and Psychosocial Support – Community-based counselling and support: https://www.brac.net
• Psychological Health and Wellness Clinic (PHWC), Dhaka – Private counselling and therapy services: https://phwcbd.org
• Gamblers Anonymous International – Global peer support groups and online meetings in English: https://www.gamblersanonymous.org
• GamCare (UK-based) – Online chat, self-help tools, and information about gambling harm: https://www.gamcare.org.uk

These organisations can help you learn more about gambling addiction and find suitable support options.

If you feel that gambling is getting out of control, you can contact WinWin customer support for information on account limits, breaks, and self-exclusion options. Support staff can guide you on safe gaming tools and share useful resources about help services in Bangladesh.

You can reach WinWin support through:

• Live chat on the website or in the app, available for registered players.
• Email support using the contact form in your account section.
• In-app help centre where you can submit a request and review safety guidelines.

When you contact support, you can request help applying or adjusting any responsible gaming limit on your account.