WinWin Rules and Regulations in Bangladesh

These General Terms form a binding legal agreement between you and the operator of the WinWin platform for users in Bangladesh. They govern registration, account use, bets, bonuses, and access to all betting services. By accessing the site or app, you confirm that you have read and understood these terms and that you accept them in full.

User eligibility and local legal requirements

To use the betting services, you confirm that:

• You are at least 18 years old or above any higher age that applies in your local area.
• You are a resident or temporary visitor in Bangladesh using the platform only in locations where online betting is allowed under applicable law.
• You are using the platform on your own behalf and not on behalf of any other person or organisation.
• You are not restricted from betting by law, court order, employment contract, or sports governance rules.

You are responsible for checking that access to online bets or bonuses is legal under the laws that apply to you. WinWin does not provide legal advice and cannot guarantee that betting services are allowed in every part of Bangladesh.

Agreement to terms and changes to rules

Your use of the platform, including any bet or bonus claim, means that you agree to be bound by these terms and any additional rules published on the site, such as sport-specific rules or bonus conditions.

The platform may, at its discretion:

• Amend, update, or replace any part of these terms.
• Introduce, change, or remove services, markets, odds formats, or betting features.

Changes take effect once published on the official website or app. Your continued use of services after any update means that you accept the revised terms. You should read the terms regularly to stay informed.

Proper use of the platform

When you open an account and place a bet, you agree:

• To provide accurate and up-to-date registration information.
• To keep your login details, passwords, and security codes private.
• To use the platform only for personal entertainment and not for commercial or professional betting services.
• To avoid any fraudulent activity, match fixing, odds manipulation, bonus abuse, or use of automated systems such as bots.
• Not to interfere with the technical operation of the platform or attempt to gain unauthorised access to systems or data.

You must not use the platform for any unlawful purpose under Bangladeshi law, including but not limited to money laundering, fraud, or any activity linked to illegal betting networks.

Intellectual property and content protection

All software, design, databases, betting data, odds, logos, trademarks, and other content available on the platform are protected by intellectual property laws. You receive only a limited, non-transferable licence to access and use the services for betting and information purposes.

You must not:

• Copy, reproduce, or redistribute odds, markets, event data, or statistics for commercial use.
• Modify, decompile, or reverse engineer any part of the platform website or app.
• Use content from the site for any third-party betting or information services without written permission.

Limitation of liability

Subject to applicable law in Bangladesh, the operator of the platform is not liable for:

• Losses arising from interruption, suspension, or delay of services due to technical issues or maintenance.
• Errors in live scores, event data, or streaming that do not affect final settlement rules.
• Bets placed on the basis of human or system error in odds, event information, or markets, where rules allow for correction or voiding.
• Loss of profits, loss of data, or indirect damages linked to your use of the platform.

Nothing in these terms excludes liability for fraud or any responsibility that cannot be excluded under the law of Bangladesh. Your maximum remedy for any claim relating to a bet is limited to the amount of that bet or the value of funds in your account, whichever is lower, except where local law requires a higher limit.

These general betting rules apply to all bets placed on the platform by users in Bangladesh, unless specific event rules or sport rules state otherwise. By placing any bet, you confirm that you understand these rules and accept how they govern acceptance, settlement, and cancellation.

Eligibility for placing bets

You may place bets only if:

• You hold a valid, personal account registered in your own name.
• Your account status is active and not blocked, suspended, or self-excluded.
• You have sufficient cleared funds or available bonus balance as per the relevant bonus terms.

Any bet placed in breach of age limits, local legal rules, or these terms may be void, and your account may be restricted.

Bet acceptance and confirmation

A bet is accepted when it is registered on the platform servers and appears in your betting history with a unique reference. The following conditions apply:

• Submitting a bet slip does not guarantee acceptance until the system confirms it.
• Bets are settled according to the event result as officially declared by the relevant sports or event authority.
• For live betting, delays in transmission may occur, and odds can change before confirmation. The bet is accepted only at the odds shown at the time of confirmation in your bet history.

If a technical failure prevents confirmation, the bet is not considered accepted, even if it appears in a pending slip.

Minimum and maximum betting amounts

Betting limits can vary by market, sport, and event:

• The platform sets minimum stake amounts, which may differ by currency, sport, and type of bet.
• Maximum stake or maximum payout limits can apply to each bet or event, regardless of the odds.
• The system may automatically reject a bet if it would exceed the permitted liability for that market.

You are responsible for checking the stake and potential payout shown on the slip before final confirmation.

Calculation of wins and losses

Wins and losses are calculated according to these principles:

• For single bets, your return equals the stake multiplied by the accepted odds, subject to any payout limits.
• For accumulator or combo bets, your return equals the stake multiplied by each leg's odds, where each leg is settled as a win.
• If one or more legs of a multiple bet is void, that leg is settled at odds of 1.00, and the remainder of the bet stands.
• Any tax or duty that may be imposed under Bangladeshi law may be deducted from your payout if required.

Where odds are displayed in different formats (such as decimal), the official format for settlement is the one specified in the betting rules section of the platform.

Betting restrictions

The platform may, at its discretion and in line with risk and legal obligations, apply restrictions, including:

• Refusing the whole bet or part of a bet.
• Limiting maximum stakes or payouts for an account, market, event, or group of events.
• Restricting access to specific markets, such as youth events, politically sensitive events, or other events that may not be allowed under local rules.

You must not place bets on events when you have inside information or where you can directly influence the result in a way that breaches sports integrity standards.

Cancellation and voiding policies

A bet may be cancelled or declared void partially or fully in these situations, among others:

• The bet was accepted when your account should not have been allowed to bet due to self-exclusion, underage status, or legal restriction.
• A clear technical or human error occurred in odds display, event listing, or market conditions that made the odds materially incorrect.
• The event is cancelled, postponed, or abandoned and not completed in line with sport-specific rules published on the platform.

When a bet is void, the stake is normally returned to your account. In cases of fraud, match fixing, or breach of these terms, the platform may hold or confiscate funds as allowed by applicable law.

These payment rules govern deposits, withdrawals, and all monetary operations on your betting account for users in Bangladesh. By funding your account or requesting payouts, you agree to follow these rules in addition to general terms.

Account funding and deposits

You may deposit money into your account only from payment methods that are legally available in Bangladesh and that are registered in your own name. General rules include:

• Deposits must comply with Bangladeshi financial regulations and any limits set by the payment provider.
• The platform may set minimum and maximum deposit amounts per transaction, day, or month.
• Deposits are intended solely for placing bets and using services, not for currency exchange or transfers between payment systems.

In rare cases, extra checks may delay crediting of funds until confirmation from the payment provider is received.

Withdrawals and payout rules

Withdrawals are processed according to the following principles:

• Funds can be withdrawn only to payment methods registered in your own name, subject to local availability in Bangladesh.
• The platform may require that withdrawals go to the same method used for deposits, where possible.
• Minimum and maximum withdrawal amounts may apply per transaction and per period.
• The operator may require successful completion of identity checks before processing all or part of a withdrawal.

Bonus-related winnings may be subject to turnover or other conditions described in the specific bonus rules. If conditions are not met, withdrawal of bonus funds or related wins can be refused or reduced.

Fees, limits, and processing timeframes

Information on:

• Possible fees linked to deposits or withdrawals.
• Processing times for each payment method.

is published in the payments section of the platform and may vary depending on banking partners in Bangladesh or international providers. In general:

• Deposits are usually processed instantly or within a short time, subject to verification.
• Withdrawals are processed within the timeframes stated on the platform, excluding public holidays or banking delays.

You are responsible for any fees applied by your bank, mobile wallet, card issuer, or other financial intermediary.

Security, KYC, and AML checks

To comply with identity verification (KYC) and anti-money laundering (AML) rules:

• The operator may ask for documents proving your identity, age, address in Bangladesh, and ownership of payment methods.
• You may be asked for additional information on the source of funds or source of wealth if your transactions reach certain thresholds or if required by local regulations.
• Failure to provide accurate and complete information can lead to delays, rejection of transactions, or account suspension.

All documents and data are handled in line with the Privacy Policy and applicable data protection rules.

Transaction restrictions and monitoring

The platform may monitor deposits, bets, and withdrawals to detect patterns that could indicate fraud, misuse of bonuses, or illegal financial activity. Based on this review, the operator may:

• Limit the number or value of transactions.
• Temporarily hold funds while investigating suspicious operations.
• Request further documentation or clarification from you before releasing funds.

Any decision to block or restrict operations is based on risk assessment and legal duties under Bangladeshi and international AML standards.

Operation cancellation and chargebacks

The operator has the right to cancel or reverse transactions when:

• Deposits are disputed or reversed by your bank or payment provider (chargeback).
• Payment information used is found to be unauthorised, stolen, or not belonging to you.
• There is strong indication that a transaction is linked to fraud, money laundering, or a breach of these terms.

In such cases, the platform may deduct the disputed amount from your account balance, cancel bets funded from such deposits, or recover funds from future deposits, subject to legal rights under Bangladeshi law.

The platform promotes responsible gambling for all users in Bangladesh. Betting should remain a form of entertainment, and you should never risk money that you cannot afford to lose. These rules aim to help you manage your betting behaviour and protect you from gambling-related harm.

Principles of responsible betting

You are encouraged to:

• Set a clear budget for bets and stick to it.
• Treat any bonus or promotion as secondary to your own limits and not as a reason to chase losses.
• Avoid betting when tired, under the influence of alcohol or other substances, or under strong emotional stress.
• Monitor how much time and money you spend on betting activities.

If betting is affecting your family life, studies, work, health, or finances, you should seek support and consider stopping gambling.

Player control tools

To assist responsible use of services, the platform may offer control tools such as:

• Deposit limits: You can set daily, weekly, or monthly limits on how much money you add to your account.
• Loss or stake limits: Limits on how much you can lose or stake over a set period.
• Session reminders: Notifications that indicate how long you have been logged in and betting.
• Cooling-off periods: Temporary breaks from betting during which you cannot place bets but can still log in for account information.

The availability of specific tools for users in Bangladesh is described in the responsible gambling section of the site or app. Any request to lower limits normally takes effect promptly, while requests to raise limits may apply only after a waiting period.

Self-exclusion options

If you feel that your control over gambling is reduced or that you are at risk of addiction, you should consider self-exclusion. Self-exclusion means:

• Your account is blocked from betting for a defined period or permanently.
• You cannot place new bets or use bonuses, and marketing communications related to betting should be reduced or stopped, as far as technically possible.

You must not try to bypass self-exclusion by opening new accounts or using other people to place bets on your behalf. If you do so, the operator is not liable for any resulting losses.

Support and help resources in Bangladesh

If you are worried about your gambling behaviour, consider these steps:

• Speak to family members or trusted friends about your situation.
• Consult a local doctor, psychologist, or counsellor familiar with addiction issues.
• Search for regional or international organisations that provide online support, self-assessment tests, and guidance on gambling-related problems.

Information and links to support organisations and self-assessment tools are provided in the responsible gambling section of the platform and may be updated to reflect resources relevant for people living in Bangladesh.

The operator of the platform follows strict anti-money laundering (AML) and counter-terrorism financing (CTF) measures for users in Bangladesh. These measures help prevent the use of betting services for illegal financial activity.

Legal obligations

Under applicable laws and international standards, the operator must:

• Verify the identity of users and confirm that they are allowed to hold an account.
• Monitor financial transactions and betting patterns for suspicious activity.
• Report certain transactions to relevant authorities when required.
• Keep records of customer data, transaction history, and AML checks for legally prescribed periods.

Your cooperation is required to help the platform meet these obligations.

Know Your Customer (KYC) procedures

Before you can fully use your account for deposits, bets, bonuses, and withdrawals, you may need to complete KYC checks. These can include:

• Providing government-issued identification (such as passport or national ID).
• Providing proof of residential address in Bangladesh, such as a utility bill or bank statement.
• Confirming ownership of payment methods used to deposit funds.

In some situations, you may also be asked for documents or information about the source of your funds or occupation.

Transaction monitoring and suspicious activity

All deposits, bets, and withdrawals may be reviewed using risk-based monitoring. Indicators of suspicious activity can include, but are not limited to:

• Large or unusual deposits unrelated to typical betting patterns.
• Frequent deposits and withdrawals without meaningful betting activity.
• Use of multiple payment methods or accounts that do not match your registered details.
• Attempts to structure transactions just below common reporting thresholds.

If suspicious activity is detected, the operator may request clarification, additional documents, or evidence supporting the lawful origin of funds.

Consequences of AML violations

When the platform has reasonable grounds to suspect that funds or bets are linked to money laundering, terrorism financing, or other serious offences, it may take steps that include:

• Temporarily suspending your account and freezing all or part of your balance.
• Cancelling pending bets, bonuses, or withdrawals.
• Closing the account and retaining funds as required or allowed under applicable law.
• Reporting the matter to Bangladeshi or international authorities.

The operator is not allowed to inform you when a report is made to authorities if such communication is restricted by law.

This Privacy Policy describes how personal data of users in Bangladesh is collected, stored, and used when you register, maintain an account, place bets, claim bonuses, or access services on the platform.

Types of data collected

The operator may collect and process the following kinds of data:

• Identification information, such as name, date of birth, and national ID or passport details.
• Contact details, such as address in Bangladesh, email, and mobile number.
• Account information, such as username, login history, and responsible gambling settings.
• Financial data, such as deposit and withdrawal history, payment method details, and betting transactions.
• Technical data, such as IP address, device information, browser type, and log files.

Some of this information is required by law for KYC and AML checks, while other data helps provide secure and reliable services.

Purposes of using personal data

Personal data is processed for purposes that include:

• Creating and managing your betting account.
• Verifying your age, identity, and eligibility to use the platform in Bangladesh.
• Handling deposits, bets, bonuses, and withdrawals.
• Monitoring transactions for AML and fraud prevention.
• Providing customer support and handling complaints.
• Sending service messages about changes to terms, technical issues, or account status.

Marketing messages may be sent only where permitted under applicable law and where you have not opted out. You may change your preferences in the account settings or by following unsubscribe instructions.

Data sharing and transfers

To provide services and meet legal obligations, personal data may be shared with:

• Payment providers and banks processing your deposits and withdrawals.
• Identity verification and KYC service providers.
• Regulatory authorities, law enforcement, or courts in Bangladesh or other jurisdictions where required.
• Technical partners that support hosting, IT security, and analytics.

Any transfer of data to locations outside Bangladesh is carried out subject to appropriate safeguards and in line with relevant data protection standards.

Data security and retention

Personal data is protected using technical and organisational measures outlined in the Security section of these terms, including access controls and encryption. Data is kept:

• For as long as you hold an active account, and
• For additional periods required to meet legal, accounting, or reporting duties, such as AML record-keeping requirements.

When data is no longer needed, it is deleted or anonymised, subject to any legal retention rules.

Your data protection rights

Subject to Bangladeshi law and applicable international standards, you may have rights to:

• Access personal data held about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data where there is no longer a legal reason to keep it.
• Object to certain types of processing, such as direct marketing.

Requests to exercise these rights can be made through customer support. The operator may need to verify your identity before acting on a request and may not be able to comply where law requires continued processing.

The platform applies security measures designed to protect user accounts, betting data, and all financial transactions for users in Bangladesh.

Security commitments

The operator aims to:

• Maintain the confidentiality and integrity of your personal and financial information.
• Protect accounts against unauthorised access or misuse.
• Ensure that bets, odds, and event data are transmitted through protected channels.

You also have a responsibility to keep your login details safe and to take reasonable care when accessing the platform from shared or public devices.

Technical protection measures

The platform uses a combination of technologies and procedures, such as:

• Encryption of data transmitted between your device and the servers.
• Firewalls and intrusion detection systems to limit unauthorised access.
• Segregation of critical systems and regular security patching.
• Secure storage of payment data in line with industry standards.

Users are encouraged to activate additional security features, such as two-factor authentication (2FA), where available, to strengthen account protection.

Organisational measures and monitoring

In addition to technical tools, organisational controls include:

• Access to personal data limited to authorised staff who need it for their role.
• Regular internal reviews of security practices and incident response procedures.
• Continuous monitoring of logins, transactions, and betting patterns to detect suspicious activity.

If there is reason to believe that your account is at risk, the operator may:

• Temporarily suspend access to your account.
• Request that you change your password or update security information.
• Ask for additional verification before allowing bets, bonuses, or withdrawals.

Any suspected security incident should be reported to customer support without delay so that protective steps can be taken promptly.